You can cancel your event or cancel a ticket up to 24 hours after your event finished. The refund process will be initiated automatically after cancellation. After 24 hours, you will not be able to cancel and refund the orders anymore.
If you need to cancel your event, you are highly advised to cancel your event as soon as you can before the event starts. If this is not possible, please communicate your cancellation arrangement at your earliest convenience to avoid confusion. You can message the attendees up to 30 days after the event day.