Event creation 16

• What payment methods are available on Peatix?
• Can I add discount codes for my event?
• Can I duplicate an event?
• Can I create an event page for an online event?
• How can I manage my event privacy setting?
• Can I create group discount tickets?
• Can I customize/change the cover image of my event page?
• Can I test ordering a ticket?
• Can I delete an event or group?
• Assigned seating feature
• Can I create an event with multiple shows or time slots?
• Can I limit my event capacity?
• Can I customize the URL of my event page?
• Can I obtain the event URL before publishing an event page?
• Can I create a waiting list?
• What action needs to be taken regarding Japan's revised Specified Commercial Transactions Act?

Online events 13

• Can I use Peatix for my online event?
• What is the Watch Stream page?
• Can I register / change the streaming URL after publishing my event?
• Do I need to check in attendees for an online event?
• What is the fee for creating an event page for my online event on Peatix?
• Can I still sell tickets after the event has started?
• Can I register a different streaming URL per ticket category?
• Can I use Peatix to stream my event online?
• Can I change the currency and timezone for international online event?
• Can I create an event with both online and offline options? (Can I create a hybrid event?)
• Can I embed a video for my online event?
• Will attendees be able to watch the replay of an online event?
• Is it possible to change the streaming method for my online event after publishing?

Event tagging (Singapore, Malaysia and Japan only) 4

• Can I set search tags for my event?
• I have set tags for my event, but my event isn't shown in the Peatix Search results?
• Can I edit the tags for my event?
• Why can't I add search tags to my event?

Editing an event 8

• Can I edit my event after publishing?
• Is it possible to switch my online event to a physical event (or vice versa) after publishing?
• How can I delete or deactivate a discount code?
• How can I edit a form?
• Can I cancel my event?
• Can I postpone my event?
• Can I set the attendee nicknames or number of attendees to not show up on my event page?
• How can I notify attendees of the event updates?

Managing ticket sales and attendees 7

• Can I receive a notification when a ticket is sold?
• Can overseas attendee purchase tickets for my event?
• Can I refund the attendees after the event has finished?
• Can I import attendees to my Peatix attendee list?
• How can I view messages I’ve received and sent with Peatix?
• What if the cancellation button isn't shown?
• Can I set up a ticket cancellation policy?

Check-in 4

• ​How can I check in attendees with the Peatix Organizer app (iPhone)?
• How can I check in attendees with the Peatix Scan app (Android)?
• What if I forgot to check in attendees on the event day?
• How can I check in attendees who ordered multiple tickets but are not arriving at the event together with their friends?

Pricing & Payout 9

• I forgot to register my bank account details. When will I receive the payout?
• How can I register my Singapore bank account details?
• How can I register my Malaysian bank account details?
• How can I register my Japanese bank account details?
• How can I register my US bank account details?
• How can I register my Hong Kong bank account details?
• How can I register my Australian bank account details?
• How can I register my Canadian bank account details?
• How can I register my PayPal account?

Account related 5

• Can I delete (cancel) my account?
• What can co-organizers do?
• I have been added as co-organizer. How can I manage the group/events?
• Can I change the owner of my group?
• How can I verify my account email address?

Selection events 2

• Selection feature: How to select attendees
• How can I select attendees for the second selection round?

Emails 6

• What emails regarding their order does Peatix send to attendees?
• Do attendees receive an order confirmation email?
• Do attendees receive an event reminder email?
• Do attendees receive an email when the event is cancelled?
• What email do ticket buyers receive regarding refunds?
• What should I do when I cannot receive emails from Peatix?

Subscription (Singapore, Japan & US only) 3

• What is the subscription feature? (for US and Singapore only)
• How can I create a subscription plan? (for US and Singapore only)
• How can I manage paid members of my group? (for US and Singapore only)

Boost 4

• Can I receive a receipt for my Boost purchase?
• Promote your event: Boost event exposure (Singapore only)
• Promote your event: Boost through email (Singapore only)
• I cannot place Boost orders from the Promote page. What should I do? (Singapore only)

Peatix Live 18

• What is Peatix Live?
• Can I use Peatix Live for free events?
• What are the required specifications for running Peatix Live events?
• What will I need when going live on Peatix Live?
• Can I run test streams on Peatix Live?
• Is what I see during Peatix Live test runs the same as what I will be seeing when I go live?
• Is there anything I should be careful of when setting up and running test streams on Peatix Live?
• My Peatix Live stream health is poor. What can I do to improve the stability of my stream?
• Will an archived recording of a Peatix Live event be available?
• Will attendees be able to watch the replay of a Peatix Live event?
• How long can a Peatix Live stream be?
• Do I have to sign any contracts before using Peatix Live?
• Do I need to obtain copyright licenses to use music in my Peatix Live event?
• Can attendees watch a Peatix Live event stream from multiple devices simultaneously?
• Is it possible to stream to an overseas audience using Peatix Live?
• Are there any restrictions on the number of attendees for Peatix Live events?
• Is the "Contributions" feature available on Peatix Live?
• Can I sell or rent a recorded content instead of hosting a livestream on Peatix Live?