Pricing & Features
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What payment methods are available on Peatix?
Can I add discount codes for my event?
Can I duplicate an event?
Can I create an event page for an online event?
How can I manage my event privacy setting?
Can I create group discount tickets?
Can I customize/change the cover image of my event page?
Can I test ordering a ticket?
Can I delete an event or group?
Assigned seating feature
Can I create an event with multiple shows or time slots?
Can I limit my event capacity?
Can I customize the URL of my event page?
Can I obtain the event URL before publishing an event page?
Can I create a waiting list?
What action needs to be taken regarding Japan's revised Specified Commercial Transactions Act?
Can I use Peatix for my online event?
What is the Watch Stream page?
Can I register / change the streaming URL after publishing my event?
Do I need to check in attendees for an online event?
What is the fee for creating an event page for my online event on Peatix?
Can I still sell tickets after the event has started?
Can I register a different streaming URL per ticket category?
Can I use Peatix to stream my event online?
Can I change the currency and timezone for an international online event?
Can I create an event with both online and offline options? (Can I create a hybrid event?)
Can I embed a video for my online event?
Will attendees be able to watch the replay of an online event?
Is it possible to change the streaming method for my online event after publishing?
Event tagging (Singapore, Malaysia and Japan only)
Can I set search tags for my event?
I have set tags for my event, but my event isn't shown in the Peatix Search results?
Can I edit the tags for my event?
Why can't I add search tags to my event?
Editing an event
Can I edit my event after publishing?
Is it possible to switch my online event to a physical event (or vice versa) after publishing?
How can I delete or deactivate a discount code?
How can I edit a form?
Can I cancel my event?
Can I postpone my event?
Can I set the attendee nicknames or number of attendees to not show up on my event page?
How can I notify attendees of the event updates?
Managing ticket sales and attendees
Can I receive a notification when a ticket is sold?
Can overseas attendee purchase tickets for my event?
Can I refund the attendees after the event has finished?
Can I import attendees to my Peatix attendee list?
How can I view messages I’ve received and sent with Peatix?
What if the cancellation button isn't shown?
Can I set up a ticket cancellation policy?
How can I check in attendees with the Peatix Organizer app (iPhone)?
How can I check in attendees with the Peatix Scan app (Android)?
What if I forgot to check in attendees on the event day?
How can I check in attendees who ordered multiple tickets but are not arriving at the event together with their friends?
Pricing & Payout
I forgot to register my bank account details. When will I receive the payout?
How can I register my Singapore bank account details?
How can I register my Malaysian bank account details?
How can I register my Japanese bank account details?
How can I register my US bank account details?
How can I register my Hong Kong bank account details?
How can I register my Australian bank account details?
How can I register my Canadian bank account details?
How can I register my PayPal account?
Can I delete (cancel) my account?
What can co-organizers do?
I have been added as co-organizer. How can I manage the group/events?
Can I change the owner of my group?
How can I verify my account email address?
Selection feature: How to select attendees
How can I select attendees for the second selection round?
What emails regarding their order does Peatix send to attendees?
Do attendees receive an order confirmation email?
Do attendees receive an event reminder email?
Do attendees receive an email when the event is cancelled?
What email do ticket buyers receive regarding refunds?
What should I do when I cannot receive emails from Peatix?
Subscription (Singapore, Japan & US only)
What is the subscription feature? (for US and Singapore only)
How can I create a subscription plan? (for US and Singapore only)
How can I manage paid members of my group? (for US and Singapore only)
Can I receive a receipt for my Boost purchase?
Promote your event: Boost event exposure (Singapore only)
Promote your event: Boost through email (Singapore only)
I cannot place Boost orders from the Promote page. What should I do? (Singapore only)
What is Peatix Live?
Can I use Peatix Live for free events?
What are the required specifications for running Peatix Live events?
What will I need when going live on Peatix Live?
Can I run test streams on Peatix Live?
Is what I see during Peatix Live test runs the same as what I will be seeing when I go live?
Is there anything I should be careful of when setting up and running test streams on Peatix Live?
My Peatix Live stream health is poor. What can I do to improve the stability of my stream?
Will an archived recording of a Peatix Live event be available?
Will attendees be able to watch the replay of a Peatix Live event?
How long can a Peatix Live stream be?
Do I have to sign any contracts before using Peatix Live?
Do I need to obtain copyright licenses to use music in my Peatix Live event?
Can attendees watch a Peatix Live event stream from multiple devices simultaneously?
Is it possible to stream to an overseas audience using Peatix Live?
Are there any restrictions on the number of attendees for Peatix Live events?
Is the "Contributions" feature available on Peatix Live?
Can I sell or rent a recorded content instead of hosting a livestream on Peatix Live?