Attendee Help
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Organizer FAQs
Event creation
13
Can I create an event page without tickets (announcements only)?
How can I create an event with multiple shows or time slots?
Can I limit my event capacity?
Can I set the event page to display in another language?
Can I customize the URL of my event page?
Can I obtain the URL before publishing an event page?
How can I manage my event privacy setting?
Can I delete an event or group?
What action needs to be taken regarding Japan's revised Specified Commercial Transactions Act?
Can I add discount codes for my event?
Can I test the ticket order process?
Can I create a waiting list?
Assigned seating feature
Online events
6
How can I create an event with both online and offline options?
Can I set a different streaming URL for each ticket?
Can I register/change the streaming URL after publishing my online event?
Do I need to check in attendees for an online event?
Can I still sell tickets after the event has started?
Can I stream archived online events?
Event tagging (Singapore, Malaysia and Japan only)
2
What should I do if I set up a category but my event does not appear in the Peatix Search results?
Can I change the tags for my event?
Editing an event
4
Can I postpone my event?
How can I delete/deactivate a discount code?
Can I hide the names of event attendees and the number of attendees on the event page?
How can I notify attendees of changes to the event after publishing?
Boost
4
Troubleshooting for your event not appearing on Peatix Search
Can I receive a receipt for my Boost purchase?
What should I do if I cannot place Boost orders from the event's "Promote" page? (Singapore only)
About invoice for promoting events services
Managing ticket sales and attendees
4
Can overseas attendees order tickets?
How can I check messages I have sent with Peatix?
What should I do if the cancellation button does not appear?
Can I receive a notification when a ticket is sold?
Check-in
4
How can I check in attendees with the Peatix Organizer App (iOS)?
How can I check in attendees with the Peatix Organizer App (Android)?
Can I check in attendees and their companions separately if they order multiple tickets?
What should I pay attention to when checking in for event with multiple shows or time slots?
Pricing & Payout
5
What should I pay attention to when receiving the payout? (in Japan)
How can I register my Japanese bank account details?
How can I register my Singapore bank account details?
How can I register my Malaysian bank account details?
How can I register my PayPal account?
Account related
6
Can I delete (cancel) my account?
What can co-organizers do?
How can I become/remove myself as a co-organizers?
Can I change the owner of my group?
How can I verify my account email address?
"Country" Settings
Emails
6
What type of email will be sent to attendees?
Is an order confirmation email sent to attendees?
Is an event reminder email sent to attendees?
About the watch list feature
Is a notification email of the event sent just before the event to my followers who have not yet ordered tickets?
What should I do when I cannot receive emails from Peatix?
Subscription (Singapore & Japan only)
5
What is the subscription feature? (for Singapore only)
How can I create a subscription plan? (for Singapore only)
How can I manage paid members of my group? (for Singapore only)
How can I cancel a subscription plan? (for Singapore only)
How can I send a message to subscription members? (for Singapore only)
Peatix Live
15
If you cannot stream Peatix Live: Troubleshooting Guide
Can I use Peatix Live for free events?
What do I need when streaming live on Peatix Live?
Can I test streams on Peatix Live?
Can I watch the video during the test stream of a Peatix Live event, the same as during the live?
What should I pay attention to when setting/conducting a test stream on Peatix Live?
Will an archived recording of a Peatix Live event be available?
Can I stream archived Peatix Live events?
How long can I stream a Peatix Live event?
Do I need sign any contracts before using Peatix Live?
Can attendees watch a Peatix Live event stream from multiple devices simultaneously?
Can I stream to the overseas audiences on Peatix Live?
Are there any restrictions on the number of attendees for Peatix Live events?
Is the "Contributions" feature available on Peatix Live?
Can I sell or rent a recorded content instead of hosting a livestream on Peatix Live?
Selection events
2
Selection feature: How to select attendees
How can I select attendees for the second selection round?
Others
6
Where can I find my User ID?
Signing in with a Facebook Account
Tips for writing event name
Tips for making cover images
Tips for writing descriptions
Tips for increasing customer attraction