If you allow cancellations and would like to grant the cancellation request from an attendee, follow the instructions below:
Please note: Tickets can be cancelled until 24 hours after the event has ended.
How to Cancel Tickets
1. Log into your Peatix account, and click on [Attendees] for the relevant event.
4. A confirmation screen will appear.
For orders with multiple tickets
Please note: depending on the payment method, partial cancellation may not be available. In that case, please follow the steps under "For orders with 1 ticket" to cancel all tickets.
4. The partial cancellation screen will appear
Please note: Normally, when you cancel a ticket, the ticket will immediately be available for purchase again.
However, if you cancel a ticket after the ticket has become sold out and you wish to make the ticket available for purchase again, you have to manually re-open the tickets sales.
About the Refund
The refund will be handled by the credit/debit card company of the card used to purchase the tickets. Depending on payment method and bank, it can take between 5 ~ 30 business days before the refund is reflected on their statement.
If more than 50 days have passed since the ticket purchase, the following cancellation fee will be charged to the customer:
|Country||Ticket / Cancellation fee|
|Hong Kong||HKD||30 HKD|
|South Korea||USD||5 USD|
|New Zealand||NZD||5 NZD|
|United Kingdom||GBP||5 GBP|
After the ticket has been cancelled, the customer will receive an email about the refund process. A handling fee of 340 Yen will be charged to the customer.