Attendees can not cancel tickets by themselves. If a ticket buyer wishes to cancel their ticket, they will contact you, the event organizer, to request for a cancellation.
If you allow cancellations and would like to grant the cancellation request from an attendee, follow the instructions below:

Please note: Tickets can be cancelled until 24 hours after the event has ended.

How to Cancel Tickets

1. Log into your Peatix account, and click on [Attendees] for the relevant event.

2. Access the [Sales List] tab and search for the attendee's name.

3. Click on the cancellation button to the right.

For orders with 1 ticket

4. A confirmation screen will appear.

Please click OK to cancel the ticket.

For orders with multiple tickets

Please note: Depending on the payment method, partial cancellation may not be available. In that case, please follow the steps under "For orders with 1 ticket" to cancel all tickets.

4. The partial cancellation screen will appear

Please enter how many tickets to cancel, and how many tickets to keep in the order through the drop-down menu. For example: if you wish to cancel 1 ticket out of a 3 ticket order, please enter 2 for the new ticket quantity, and click "UPDATE".

Please note: Normally, when you cancel a ticket, the ticket will immediately be available for purchase again.
However, if you cancel a ticket after the ticket has become sold out and you wish to make the ticket available for purchase again, you have to manually re-open the tickets sales.

About the Refund

The refund will be handled by the credit/debit card company of the card used to purchase the tickets. Depending on the payment method and bank, it can take between 5 and 30 business days before the refund is reflected on their statement.

Cancellation Fee

Customers will not be charged a cancellation fee for these cases:

  • The ticket is free.
  • Event country is Singapore or Malaysia.
  • The ticket was purchased less than 50 days ago.

For paid tickets purchased more than 50 days ago, customers will be charged the following cancellation fee: 


CountryTicket / Cancellation fee
Cancellation fee
(per refund)
Japan        JPY340 JPY        
U.S.        USD5 USD        
Hong Kong        HKD30 HKD        
TaiwanTWD150 TWD
South KoreaUSD5 USD
IndonesiaUSD5 USD
ThailandTHB150 THB
PhilippinesPHP200 PHP
VietnamUSD5 USD
AustraliaAUD5 AUD
New ZealandNZD5 NZD
AustriaEUR5 EUR
BelgiumEUR5 EUR
CanadaCAD5 CAD
FranceEUR5 EUR
GermanyEUR5 EUR
IrelandEUR5 EUR
LuxembourgEUR5 EUR
NetherlandsEUR5 EUR
United KingdomGBP5 GBP

For customers in Japan: Tickets paid via Convenience Stores
After the ticket has been cancelled, the customer will receive an email about the refund process. A handling fee of 340 JPY will be charged to the customer.