Attendees can not cancel tickets by themselves. If a ticket buyer wishes to cancel their ticket, they will contact you, the event organizer, to request for a cancellation.
If you allow cancellations and would like to grant the cancellation request from an attendee, follow the instructions below:
Please note: Tickets can be cancelled until 24 hours after the event has ended.
If you allow cancellations and would like to grant the cancellation request from an attendee, follow the instructions below:
Please note: Tickets can be cancelled until 24 hours after the event has ended.
How to Cancel Tickets
2. Access the [Sales List] tab and search for the attendee's name.
3. Click on the cancellation button to the right.
For orders with 1 ticket
4. A confirmation screen will appear.
4. A confirmation screen will appear.
Please click OK to cancel the ticket.
For orders with multiple tickets
Please note: Depending on the payment method, partial cancellation may not be available. In that case, please follow the steps under "For orders with 1 ticket" to cancel all tickets.
4. The partial cancellation screen will appear
For orders with multiple tickets
Please note: Depending on the payment method, partial cancellation may not be available. In that case, please follow the steps under "For orders with 1 ticket" to cancel all tickets.
4. The partial cancellation screen will appear
Please enter how many tickets to cancel, and how many tickets to keep in the order through the drop-down menu. For example: if you wish to cancel 1 ticket out of a 3 ticket order, please enter 2 for the new ticket quantity, and click "UPDATE".
Please note: Normally, when you cancel a ticket, the ticket will immediately be available for purchase again.
However, if you cancel a ticket after the ticket has become sold out and you wish to make the ticket available for purchase again, you have to manually re-open the tickets sales.
Please note: Normally, when you cancel a ticket, the ticket will immediately be available for purchase again.
However, if you cancel a ticket after the ticket has become sold out and you wish to make the ticket available for purchase again, you have to manually re-open the tickets sales.
About the Refund
The refund will be handled by the credit/debit card company of the card used to purchase the tickets. Depending on the payment method and bank, it can take between 5 and 30 business days before the refund is reflected on their statement.
Cancellation Fee
Customers will not be charged a cancellation fee for these cases:
- The ticket is free.
- Event country is Singapore or Malaysia.
- The ticket was purchased less than 50 days ago.
For paid tickets purchased more than 50 days ago, customers will be charged the following cancellation fee:
| Country | Ticket / Cancellation fee currency | Cancellation fee (per refund) |
|---|---|---|
| Japan | JPY | 340 JPY |
| Taiwan | TWD | 150 TWD |
| South Korea | USD | 5 USD |
| Indonesia | USD | 5 USD |
| Thailand | THB | 150 THB |
| Philippines | PHP | 200 PHP |
| Vietnam | USD | 5 USD |
| India | USD | 5 USD |
| New Zealand | NZD | 5 NZD |
| Austria | EUR | 5 EUR |
| Belgium | EUR | 5 EUR |
| France | EUR | 5 EUR |
| Germany | EUR | 5 EUR |
| Ireland | EUR | 5 EUR |
| Italy | EUR | 5 EUR |
| Luxembourg | EUR | 5 EUR |
| Netherlands | EUR | 5 EUR |
| Spain | EUR | 5 EUR |
| United Kingdom | GBP | 5 GBP |
For customers in Japan: Tickets paid via Convenience Stores
After the ticket has been cancelled, the customer will receive an email about the refund process. A handling fee of 340 JPY will be charged to the customer.
After the ticket has been cancelled, the customer will receive an email about the refund process. A handling fee of 340 JPY will be charged to the customer.
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