If you allow cancellations and would like to grant the cancellation request from an attendee, follow the instructions below:
Please note: Tickets can be cancelled until 24 hours after the event has ended.
How to Cancel Tickets
1. Log into your Peatix account, and click on [Attendees] for the relevant event.
4. A confirmation screen will appear.
For orders with multiple tickets
Please note: Depending on the payment method, partial cancellation may not be available. In that case, please follow the steps under "For orders with 1 ticket" to cancel all tickets.
4. The partial cancellation screen will appear
Please note: Normally, when you cancel a ticket, the ticket will immediately be available for purchase again.
However, if you cancel a ticket after the ticket has become sold out and you wish to make the ticket available for purchase again, you have to manually re-open the tickets sales.
About the Refund
The refund will be handled by the credit/debit card company of the card used to purchase the tickets. Depending on the payment method and bank, it can take between 5 and 30 business days before the refund is reflected on their statement.
Customers will not be charged a cancellation fee for these cases:
- The ticket is free.
- Event country is Singapore or Malaysia.
- The ticket was purchased less than 50 days ago.
For paid tickets purchased more than 50 days ago, customers will be charged the following cancellation fee:
|Ticket / Cancellation fee
After the ticket has been cancelled, the customer will receive an email about the refund process. A handling fee of 340 JPY will be charged to the customer.