Help organizer

Manage attendees

Managing the event attendees
You can manage the attendees to your event, and check the number of attendees from the Attendee page.   How to manage event attendees 1. After you are lo...
How to download the attendee list
It is possible to download a list of attendees in a CSV file. The email addresses of the attendees are not included in the CSV-file. If you want to coll...
How to respond to ticket cancellation requests
Attendees can not cancel tickets by themselves. If a ticket buyer wishes to cancel their ticket, they will contact you, the event organizer, to request for ...
Sending messages to attendees
You can message the attendees of your event through the Attendee page. Please log into your account, and access the attendee page. You ca...
Receiving questions and replying to messages from attendees
All questions or inquiries from event attendees will be forwarded to the email address you used to create your Peatix account. 1. If you want to reply t...
About receipts
Peatix provides receipt as a proof of payment. After an order is complete, the buyer can access the receipt from the Ticket Purchase History tab or the orde...
About the transfer feature
When a buyer purchases multiple tickets for the same event, all tickets will be grouped under one group ticket with multiple ticket IDs and saved in the buy...
Troubleshooting for the downloaded attendee list
If you experience troubles with the downloaded attendee list, please check the following solutions:   The file cannot be opened (a blank screen is display...
      

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FAQ about Managing ticket sales and attendees
FAQ about Emails send to attendees