Help organizer

Emails

What type of email will be sent to attendees?
 Peatix sends out these emails regarding their order automatically to the attendees. Order confirmation email  Event reminder email For ticket c...
Is an order confirmation email sent to attendees?
After ordering a ticket, attendees will receive an order confirmation email. The order confirmation email cannot be customized. If you would like to send a...
Is an event reminder email sent to attendees?
Event reminder emails are sent to attendees approximately 24 hours before event starting time.  <Important notice> ・For multiple-days event using a sin...
Is a notification email sent to attendees when the event is cancelled?
Before cancelling your event, please communicate your decisions and plans with all your attendees through our message feature to avoid any confusion. After ...
Is a notification email about a refund sent to attendees?
After the ticket is cancelled, the buyer will receive a notification email about the ticket cancellation and refund process.  Sample
What should I do when I cannot receive emails from Peatix?
If you do not see emails from Peatix in your inbox, please follow the steps below. Look for emails in your inbox All emails from Peatix are sent fro...
Is a new event publication notification email of the event sent to my followers?
Immediately after a new event is published, a "new event publication notification email" is sent to followers. This email cannot be customized...
Is a notification email of the event sent just before the event to my followers who have not yet ordered tickets?
Immediately after a new event is published, a "new event publication notification email" is sent to followers. In addition, 72 hours before th...