* Please use the latest version of Chrome or Safari, which are the recommended browsers.

When you first create an Peatix Live event, you will need to create your group. You can create your events within the group(s).



What is a group?


We understand that groups, communities and even fan clubs form organically when people come together for shared experiences at events on Peatix. Interactions within these circles may happen before, or long after, an event. With groups, it is our hope that we can facilitate these interactions more seamlessly. Create your group based on the contents of the events and the attendees.



Creating your group


1. Get started by creating a new Peatix account, or using your Facebook, Twitter, Google or Apple account to sign in.

* If you already have a group, you can immediately create a new event in the same group.


2．Click "Continue" to start creating your group. 

If you are asked to verify your account email address, please follow the steps here.


3．The Create a Group page is shown.

On your group page you can: 

  • add a logo (size: 400 × 400px / format: JPEG, PNG, GIF)
  • add a cover image (size: 1440 x 360 / 1280 x 320 / 960 x 240px / format: JPEG, PNG, GIF)
  • add a Vimeo or YouTube video
  • add a group description (try to be descriptive to encourage people to join your group)
  • set a custom URL to your group page (an underscore " _ " , slash " / ", and dot " . " cannot be used in your custom URL)



Click "Create Group!" to create your group.

* It is possible to create multiple groups in your account, and you will be able to host events in each group.


Users can follow a group from the group page or event page, as well as from the order page when purchasing tickets.

Once a user becomes a follower of a group,


Organizer can also send out notification emails to followers.

You can gain more followers by enriching the group page.



How to create an event

Once your group is created, click “Create Event” to start creating an event



1. Basics

Enter the event name and event date.

Select "Online event" under "Location type".

Enter the event date and host country. You can change the host country by clicking "Edit" next to the currency.


*Once decided, the location type and country of the event cannot be changed. To select a different location type or country, please create a new event.


2. Location

On the Online page, you will be entering information that will be shared with attendees onthe Watch Stream page.

Start off by selecting “Built-in Peatix Live” (second from the left) as your streaming method. The following page opens:


Live event settings


Enable event replays


By default, the event replays are enabled (i.e., the box for “Enable event replays” is checked). Attendees will be able to watch the replay on the Watch Stream page after the end of the live broadcast. For more information, please see How to use the event replay function on Peatix Live.


To disable event replays, uncheck the box for “Enable event replays”.


Enable live chat


By default, the live chat is enabled (i.e., the box for “Enable live chat” is checked). A live chat screen will be embedded on the Broadcast page, and you will be able to exchange messages with attendees during a livestream. For more information, please check How to use the live chat function on Peatix Live.


To disable live chat, uncheck the box for “Enable live chat”.


The settings for event replays and live chat can be changed on the Broadcast page after the event is published.


Add event instructions for attendees (mandatory)


Your event instructions (up to 2,000 characters) are a mandatory field on the Online page and will be shown under the "Event instructions from the organizer" section on the Watch Stream page. You can share the details about the event, such as the event program, whether or not there will be an event replay, and other relevant information (e.g., your contact information).

 

You can edit the event instructions even after publishing the event. If you have not decided on the details about your event upon publishing the event page, please let the attendees know by sharing that in the event instructions. 

 

If you wish to email the details about the event to attendees (instead of sharing through the event instructions), please let the attendees know about your plan by writing it in the event instructions. We recommend that you also indicate the time and date you are planning to send the email in the event instructions.

 


If you are going to use music in your Peatix Live event, you will first need to check whether the music is copyrighted or not.


* For a Peatix Live event held in Japan: If there will be copyrighted music in your event, you will be required to complete and submit the copyright declaration form for the music used in this event no later than 24 hours after the event.


For details regarding music copyright declaration, please check Do I need to obtain copyright licenses to use music in my Peatix Live event?


After checking the important notes at the bottom of the page as well as Peatix Terms of Service, click “Next: Tickets”.


3. Details


Category  

Search categories can only be set for events with the host country set to Japan, Singapore, or Malaysia. Categories cannot be set for event pages in other countries.



Cover Image
To upload your cover image, click "Add cover image" and select the file. 

* The ideal size of the cover image is 920 x 450px.

* Acceptable file formats are JPEG, PNG, and GIF. PDF and TIF cannot be used.

* The maximum upload size is 5MB, including both the cover image and any image inserted in the event description.


If your cover image is bigger than the frame size, you can move the image to adjust its position and click "Done".
The cover image of the event is also shown on Peatix Search and in event recommendation emails. We recommend uploading an image that fits your event and encourages people to sign up.



Event Description

In the event description, you can enter the details and description of your event. You can also add images, videos and links in the event description.

How to upload an image: Click "Insert/edit image" and select the file of your image.
You can upload any JPEG, PNG or GIF file.
The maximum size file you can upload is 5 MB (for both the cover image and image in the event description).
The maximum width of the image is 430px.

There is no limit to the number of images you can upload.

How to upload a video: Click on the "Insert Youtube Video" button and enter the URL of your YouTube video.

How to insert a link: Select the text you wish to change into a link and click on the "Insert/edit link" button. Enter the URL and click Submit.


* Event Description is required.

* You can bold or highlight the text in red.
* It is not possible to use HTML tags in your event description.


4. Tickets


1) You can choose "Paid Ticket", "Free Ticket" or "No Ticket". 

If your event doesn't require registration, please select "No Ticket".


2) Enter the ticket name, ticket price (paid tickets only), and the number of available tickets. You can create multiple tickets.

* After you have created a ticket, you cannot change the ticket name or price. If you wish to edit the ticket, please delete the already created ticket and create a new ticket. (However, if the tickets have been sold, you will not be able to delete the ticket.)



3) From "Settings" you can check the settings of each ticket.

You can set a ticket sales start date or ticket sales cutoff time for a ticket category (e.g., for creating Early Bird tickets). Please see How to set the ticket sales period for more information. 

It is also possible to create discount codes for your tickets.


4) Check Stop all ticket sales.

By default, all ticket tickets sales will stop at starting time of the event. You can change the cutoff if you wish to stop the ticket sales at a different moment. 

Please see How to set the ticket sales period for more information.


5) Check Advanced settings.


Max tickets per ticket type

By default, the number of tickets (for each ticket type) that can be purchased per order is set to 6 tickets. By changing the maximum number of tickets per order, you can limit or increase the number of tickets that can be purchased per order.


Please contact us in the following cases:

1．If you have multiple ticket categories, and you wish to set a different ticket purchase limit for each ticket category.

2．If you have multiple ticket categories, and you wish to set a ticket purchase limit for the total of tickets that can be purchased per order. 


Payment methods

The available payment methods differ from countries. Depending on the country, it is possible to disable some payment methods. It is not possible to edit the payment methods after you have published the event page.


Ticket transfer

Ticket transfer feature allows ticket buyer to transfer tickets to a friend by themselves. When the setting is unchecked, ticket buyer will not be able to transfer tickets regardless of the amount of tickets ordered. For more details, check this help page: About the transfer feature.



5. Settings｜Form


Event Privacy Setting

You can set your event as password-protected, unlisted, or public event. Please see How can I manage my event privacy setting?


Attendee Display on Event Page

If you choose to show the attendee names and the number of attendees, these will be shown on the event page. The name of the attendee that is displayed is their account name (nickname).


Event URL

You can customize your event URL into something meaningful and easy to remember.

* An underscore ( _ ), dot (.), and slash ( / ) cannot be used in your custom URL.

* A customized URL cannot be used twice.


Emergency Contact Number

Please make sure to enter your phone number using only numbers and hyphens. There is no need to enter a country code.


Form
With the form feature, you can create a custom questionnaire for your attendees to answer. You can collect information from your attendees such as email addresses, feedback and even favorite ice cream flavor. For more information on setting up the form, please see How to use a form to collect information from attendees.

* All form data will be automatically deleted 30 days after the event has ended.



Preview and Publish

After you have created your event, click the "Preview" to preview your event page. 


If you wish to ask other people involved in hosting the event to check the event page, click "Share URL" to generate a URL. Only people with this URL can access the preview of the event.  


Please note that you can only see the information for tickets you have created on the Event Preview page; you will not be able to test the ticket order process. If you wish to test the process or check how the form appears, we recommend that you publish your event as "Password-protected" (for details, please refer to How can I manage my event privacy setting?). You can also test the ticket order process by setting a discount code to a ticket so that it essentially becomes a free ticket.

 

When you are ready to publish your event page, click "Publish".