Help organizer

Manage attendees

How to send messages to attendees
You can message the attendees of your event through the Attendees page. How to access the Attendees page 1. Click on your account name in the upper ...
How to respond to ticket cancellation requests
Attendees can not cancel tickets by themselves. If a ticket buyer wishes to cancel their ticket, they will contact you, the event organizer, to request for ...
How to respond to messages from attendees
All questions or inquiries from event attendees will be forwarded to the email address you used to create your Peatix account. 1. If you want to reply t...
About receipts
Peatix provides receipt as a proof of payment.  After an order is complete, the buyer can access the receipt from the Ticket Purchase History tab or the or...
Invoice system(Japan only)
※This is an article explaining the system in Japan. Peatix Inc., a U.S. based operating entity, only operates the platform for organizers to sell ticket...
How to manage the event attendees
You can manage the attendees to your event and check the number of attendees on the Attendees page. How to access the Attendees page 1. Click on your a...
How to manage events with multiple users: Adding co-organizers
If you want to manage events with multiple users, we recommend adding users as co-organizers. You can add a maximum of 2 users as co-organizer.   Co-o...
How to download the attendee list
It is possible to download a list of attendees in a CSV file. The email addresses of the attendees are not included in the CSV file. If you want to coll...
Troubleshooting for the downloaded attendee list
If you experience troubles with the downloaded attendee list, please check the following solutions:   The file cannot be opened (a blank screen is display...