When you organize an online event, the Watch Stream page is where you could share your online viewing URL and instructions on how to join your event with your attendees. Watch Stream page will be automatically enabled for every attendee when you set your event page to "Online event".


After ordering a ticket for your event, attendees will gain access to the Watch Stream page for the event through the tickets dashboard in their account, the order confirmation email as well as the event reminder email (sent automatically 24 hours before the start of the event). Attendees will need to login to the account they used to order their tickets to access the Watch Stream page, those who didn't order a ticket will not be able to access the Watch Stream page for your event. 


* For events in Japan, attendees who have yet to complete conbini/ATM payment can access the Watch Stream page but not the content (both streaming URL and additional notes) you shared on the page.


You can add/edit the streaming URL or notes at any time. If you haven't created the streaming URL when you publish the event page, you can still add the URL later through the Edit event page. In that case, please add the date and time you're planning to add the streaming URL in the additional notes. 

If you didn't add any additional notes after publishing your event, you might receive enquiries from attendees who are not sure about how they can join your event.


When you publish an online event without adding streaming URL


Before a streaming URL is added, "Join event" button on the Watch Stream page will be disabled. Please add the date and time you're planning to add the streaming URL in the additional notes on the Edit event page.



After setting up your stream, you can add the streaming URL on the Edit event page. The "Join event" button will be enabled and attendees will be directed to the streaming site to attend your event. At the same time, please update the notes accordingly with the up-to-date joining instructions.



If you would like to email the streaming URL and joining instructions to the attendees instead, please indicate that in the additional notes. For more information on how to add the streaming URL and notes, please see Creating an event page for an online event.


For more information on how attendees can join the online event, please refer to the help page for attendees:

How to join an online event