With the form feature, you can create a custom questionnaire for your attendees to answer when they order tickets.



What is the form feature


If you do not set a form, the only personal information you can obtain from the attendee will be their name (refer to this help page for details: Managing the event attendees). If you require an email address, address and/or telephone number, please set a form for your event.


  • The form serves as a questionnaire to gather information from attendees.
  • You can customize the content of the form.
  • The form will be inserted into the ticket buying checkout process.
  • The information obtained from attendees via the form will be included in the attendee list and can be downloaded in a CSV file.

 

All organizers must act responsibly in the handling of personal information obtained through the form feature. In addition, organizers shall only use attendee email address for the purpose of managing attendees for their event. In case organizers wish to use attendee email address beyond the purpose of managing attendees for their event (i.e., for their other events or for promoting sales of their businesses), they will need to obtain a prior consent from each attendee. Organizers must disclose the purpose of use of personal information and their own policies for managing personal information (e.g., a link to their company's terms of service) by inserting a checkbox field in the form and ask the attendees to tick the "Agree" checkbox to indicate that they give consent to have their email address used. It is also okay to include the policies for managing personal information in the event descriptions section.


How to set a form for your event


1. When creating a new event, click "Create Form" on the Details page.




2. Click "Create a new form".


3. Edit the name of the form by clicking the pencil button.
* The form name will only be used in your organizer account and will not be visible to ticket buyers.


4. Depending on the information you are aiming to collect, select the field you wish to add from the "Add Field" section.



5. You can customize your questions through the pencil button shown on the right side of each field.
  • Enter the question under "Label".
  • For radio button/dropdown type questions, enter the answer options under "Options". To add more answer options, click "+ Add an option".
  • If the question is mandatory, check the "Required" box.

  • If you wish to let the buyer freely enter their answer, choose the "text" or "textarea" field. Click "+ Description" if you wish to add an explanation to the question.

* You can change the order of questions by dragging the arrow button on the left (up to 32 fields). 



6. If you are finished editing your form, click "Save".



7. After the content of your form has been fixed, click "Enable Form".
* Please note that you will not be able to change the content of the form after clicking "Enable Form".



8. On the Details page, a checkmark will appear next to the name of the form you are using, along with the message "This form is activated for this event".



* If you wish to disable the form you are currently using and/or enable another form, click "Change Form".

* For information on how to edit a form after creating an event, check this help page: How can I edit a form? 


How to download data obtained via the form


The information obtained from attendees via the form will be included in the attendee list and can be downloaded in a CSV file.


All form data will be automatically deleted 30 days after the event has ended. If you need a copy of your event's form data, please download the attendee list before the data deletion date. For more information about downloading the attendee list, please see How to download the attendee list.


Please note that the Peatix support team will not be able to assist you with the following requests:

  • Providing the form data
  • Postponing the form data deletion date
  • Restoring the deleted form data
  • Preventing the form data of a certain event from getting deleted