It is possible to cancel your event on Peatix. When you cancel your event, all purchased tickets will be refunded to the ticket buyers.

Before you cancel your event, please inform the attendees per email. You can message all attendees using our message function.  

Also, please make sure to cancel your event before the event has started.

After you have cancelled your event, all ticket buyers will receive an email informing them their ticket has become invalid.

How to cancel your event

1) Log into your account and access the event you want to cancel.

From the menu bar, please click "More" in the upper right corner.

2) Click on "Cancel Event".

3) A message asking to confirm your event cancellation will be shown.

To cancel your event, click "Yes" and follow the instructions on your screen.

Cancellation fee

- Cancelling an event with only free tickets:

You will not be charged a cancellation fee for cancelling an event with only free tickets.

- Cancelling an event for which paid tickets have been sold:

You will not be charged a cancellation fee for cancelling an event with tickets purchased less than 50 days.

For tickets purchased more than 50 days ago, you will be charged the following cancellation fee per transaction:

* For event organizers in Japan: for tickets paid through Convenient Store or ATM Payment, the cancellation fee will be 500 JPY regardless of how many days have passed since the ticket purchase.

About the refund process

The refund will be handled by the credit card company that was used for the purchase of the tickets. Normally it will take between 5~30 business days before the refund is reflected on their statement.

Furthermore, for credit cards, the refund timing will vary depending on the cutoff date of the credit card (we cannot look up the cutoff date of a credit card). Please see below for more details. 

- The date of the cancellation lies before the cutoff date of the credit card

The refund process will be handled in the current month. This means that the payment will not be made, and no money will be deducted.

In many cases, both the payment and the cancellation will appear separately on the credit card statement.

- The date of the cancellation lies after the cutoff date of the credit card

The payment of the order will be processed as usual. The refund is processed next month through a negative invoice.

* For events in Japan: for tickets paid through Convenient Store or ATM Payment, ticket buyers will be refunded to their bank account and they will receive an email (in Japanese) explaining the refund process.