Create & Publish event 15

• How to use Peatix (for first time event organizers)
• Feature overview
• Recommended browser
• How to create a group / an event
• Creating an event page for an online event

See all 15 articles

Promote event 4

• Why doesn't my event appear on Peatix Search?
• How to promote your event (Singapore only)
• How to use the widget for promotion
• About the watch list function

Sell tickets 5

• Checking the ticket sales and pageview stats on the Overview page
• How to read referrer stats
• How to change the number of tickets, add or delete ticket types
• How to change the ticket sales period
• How to temporarily suspend and re-open the ticket sales

Manage attendees 10

• Sending messages to attendees
• How to respond to ticket cancellation requests
• About receipts
• Invoice system（Japan only）
• Managing the event attendees

See all 10 articles

Check-in on the event day 7

• Check-in options
• Check in QR tickets with multiple people: Using the Assistant Mode
• QR Code Check-in: How to check in attendees with the Peatix App?
• Tap Check-in
• Name Search Check-in

See all 7 articles

Livestream 5

• How to livestream using Peatix Live
• How to connect Peatix Live with streaming software (OBS studio and StreamYard)
• How to select the optimal settings for my Peatix Live event
• How to use the live chat function on Peatix Live
• How to use the event replay function on Peatix Live

Pricing & Payouts 5

• Peatix Pricing
• Peatix Live Pricing
• How to register your payout information
• How to receive the ticket sales for your event
• How to view the Payout Details of your event

Account settings 6

• How to change your email address
• How to access your account when you forgot your password
• How to reset your password
• Password reset troubleshooting
• Troubleshooting login issues

See all 6 articles

Event creation 16

• What payment methods are available on Peatix?
• Can I add discount codes for my event?
• Can I duplicate an event?
• Can I create an event page for an online event?
• How can I manage my event privacy setting?

See all 16 articles

Online events 13

• Can I use Peatix for my online event?
• What is the Watch Stream page?
• Can I register / change the streaming URL after publishing my event?
• Do I need to check in attendees for an online event?
• What is the fee for creating an event page for my online event on Peatix?

See all 13 articles

Event tagging (Singapore, Malaysia and Japan only) 4

• Can I set search tags for my event?
• I have set tags for my event, but my event isn't shown in the Peatix Search results?
• Can I edit the tags for my event?
• Why can't I add search tags to my event?

Editing an event 8

• Can I edit my event after publishing?
• Is it possible to switch my online event to a physical event (or vice versa) after publishing?
• How can I delete or deactivate a discount code?
• How can I edit a form?
• Can I cancel my event?

See all 8 articles

Managing ticket sales and attendees 7

• Can I receive a notification when a ticket is sold?
• Can overseas attendee purchase tickets for my event?
• Can I refund the attendees after the event has finished?
• Can I import attendees to my Peatix attendee list?
• How can I view messages I’ve received and sent with Peatix?

See all 7 articles

Check-in 4

• ​How can I check in attendees with the Peatix Organizer app (iPhone)?
• How can I check in attendees with the Peatix Organizer app (Android)?
• What if I forgot to check in attendees on the event day?
• How can I check in attendees who ordered multiple tickets but are not arriving at the event together with their friends?

Pricing & Payout 9

• I forgot to register my bank account details. When will I receive the payout?
• How can I register my Singapore bank account details?
• How can I register my Malaysian bank account details?
• How can I register my Japanese bank account details?
• How can I register my US bank account details?

See all 9 articles

Account related 5

• Can I delete (cancel) my account?
• What can co-organizers do?
• I have been added as co-organizer. How can I manage the group/events?
• Can I change the owner of my group?
• How can I verify my account email address?

Selection events 2

• Selection feature: How to select attendees
• How can I select attendees for the second selection round?

Emails 8

• What emails regarding their order does Peatix send to attendees?
• Do attendees receive an order confirmation email?
• Do attendees receive an event reminder email?
• Do attendees receive an email when the event is cancelled?
• What email do ticket buyers receive regarding refunds?

See all 8 articles

Subscription (Singapore, Japan & US only) 3

• What is the subscription feature? (for US and Singapore only)
• How can I create a subscription plan? (for US and Singapore only)
• How can I manage paid members of my group? (for US and Singapore only)

Boost 4

• Promote your event: Boost event exposure (Singapore only)
• Promote your event: Boost through email (Singapore only)
• Can I receive a receipt for my Boost purchase?
• I cannot place Boost orders from the Promote page. What should I do? (Singapore only)

Peatix Live 18

• What is Peatix Live?
• Can I use Peatix Live for free events?
• What are the required specifications for running Peatix Live events?
• What will I need when going live on Peatix Live?
• Can I run test streams on Peatix Live?

See all 18 articles

TOS 1

• Peatix Terms of Service Updates

Report Violation of TOS/Guidelines 1

• How to report violation of TOS/Guidelines