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Knowledge base
Organizer - Guide
Create & Publish event
24
Feature overview
How to use Peatix (for first time event organizers)
Recommended system requirements
How to create a group/an event (Physical event)
How to create a group/an event (Online event)
See all 24 articles
Promote event
8
How to read referrer stats
How to embed widget in an external site
Is a new event publication notification email of the event sent to my followers?
How to promote your event (Singapore only)
Promote your event: Boost through email (Singapore only)
See all 8 articles
Sell tickets
5
How to check the ticket sales and pageviews
How to change/add/delete tickets
How to change the ticket sales period
How to temporarily suspend/re-open the ticket sales
About the transfer feature
Manage attendees
9
How to send messages to attendees
How to respond to ticket cancellation requests
How to respond to messages from attendees
About receipts
Invoice system(Japan only)
See all 9 articles
Check-in on the event day
6
How to check in attendees
How to check in attendees with multiple people: Using the Assistant Mode
How to check in attendees with the Peatix App
How to check in attendees by tapping
How to check in attendees with PC: Searching for names
See all 6 articles
Livestream
10
What is Peatix Live?
Required specifications for running Peatix Live events
Peatix Live Pricing
How to create a Peatix Live event
How to livestream using Peatix Live
See all 10 articles
Pricing & Payouts
4
Peatix Pricing
How to register your payout information
How to receive the ticket sales for your event
How to view the Payout Details of your event
Account settings
6
Troubleshooting for signing in to your account
Troubleshooting for forgetting your account
How to change your email address
Troubleshooting for forgetting your password
How to reset your password
See all 6 articles
Organizer FAQs
Event creation
13
Can I create an event page without tickets (announcements only)?
How can I create an event with multiple shows or time slots?
Can I limit my event capacity?
Can I set the event page to display in another language?
Can I customize the URL of my event page?
See all 13 articles
Online events
6
How can I create an event with both online and offline options?
Can I set a different streaming URL for each ticket?
Can I register/change the streaming URL after publishing my online event?
Do I need to check in attendees for an online event?
Can I still sell tickets after the event has started?
See all 6 articles
Event tagging (Singapore, Malaysia and Japan only)
2
What should I do if I set up a category but my event does not appear in the Peatix Search results?
Can I change the tags for my event?
Editing an event
4
Can I postpone my event?
How can I delete/deactivate a discount code?
Can I hide the names of event attendees and the number of attendees on the event page?
How can I notify attendees of changes to the event after publishing?
Boost
4
Troubleshooting for your event not appearing on Peatix Search
Can I receive a receipt for my Boost purchase?
What should I do if I cannot place Boost orders from the event's "Promote" page? (Singapore only)
About invoice for promoting events services
Managing ticket sales and attendees
4
Can overseas attendees order tickets?
How can I check messages I have sent with Peatix?
What should I do if the cancellation button does not appear?
Can I receive a notification when a ticket is sold?
Check-in
4
How can I check in attendees with the Peatix Organizer App (iOS)?
How can I check in attendees with the Peatix Organizer App (Android)?
Can I check in attendees and their companions separately if they order multiple tickets?
What should I pay attention to when checking in for event with multiple shows or time slots?
Pricing & Payout
5
What should I pay attention to when receiving the payout? (in Japan)
How can I register my Japanese bank account details?
How can I register my Singapore bank account details?
How can I register my Malaysian bank account details?
How can I register my PayPal account?
Account related
6
Can I delete (cancel) my account?
What can co-organizers do?
How can I become/remove myself as a co-organizers?
Can I change the owner of my group?
How can I verify my account email address?
See all 6 articles
Emails
6
What type of email will be sent to attendees?
Is an order confirmation email sent to attendees?
Is an event reminder email sent to attendees?
About the watch list feature
Is a notification email of the event sent just before the event to my followers who have not yet ordered tickets?
See all 6 articles
Subscription (Singapore & Japan only)
5
What is the subscription feature? (for Singapore only)
How can I create a subscription plan? (for Singapore only)
How can I manage paid members of my group? (for Singapore only)
How can I cancel a subscription plan? (for Singapore only)
How can I send a message to subscription members? (for Singapore only)
Peatix Live
15
If you cannot stream Peatix Live: Troubleshooting Guide
Can I use Peatix Live for free events?
What do I need when streaming live on Peatix Live?
Can I test streams on Peatix Live?
Can I watch the video during the test stream of a Peatix Live event, the same as during the live?
See all 15 articles
Selection events
2
Selection feature: How to select attendees
How can I select attendees for the second selection round?
Others
6
Where can I find my User ID?
Signing in with a Facebook Account
Tips for writing event name
Tips for making cover images
Tips for writing descriptions
See all 6 articles
TOS/Guidelines
TOS
1
Peatix Terms of Service Updates
Report Violation of TOS/Guidelines
1
How to report violation of TOS/Guidelines
Product & System Related
Product Updates
14
Product Update: Bank transfer for ticket sales and purchases
Product Update: Event ID Displayed in Ticket Sales Payout Details (For Singapore Organizers)
Product Update: Viewing and ordering tickets for events held in other countries by US users
Product Update: Ticket creation page Revamp (For event organizers)
Product Update: Compatible with 3D Secure (Authentication method)
See all 14 articles
Incident History & Scheduled Maintenance
2
Incident History
Scheduled Maintenance