Create & Publish event 15

• How to use Peatix (for first time event organizers)
• Feature overview
• Recommended browser
• How to create a group/an event (Physical event)
• How to create a group/an event (Online event)

See all 15 articles

Promote event 4

• Troubleshooting for your event not appearing on Peatix Search
• How to promote your event (Singapore only)
• How to embed widget in an external site
• About the watch list feature

Sell tickets 6

• How to check the ticket sales and pageviews
• How to read referrer stats
• How to change/add/delete tickets
• How to change the ticket sales period
• How to temporarily suspend/re-open the ticket sales

See all 6 articles

Manage attendees 9

• How to send messages to attendees
• How to respond to ticket cancellation requests
• How to respond to messages from attendees
• About receipts
• Invoice system（Japan only）

See all 9 articles

Check-in on the event day 6

• How to check in attendees
• How to check in attendees with multiple people: Using the Assistant Mode
• How to check in attendees with the Peatix App
• How to check in attendees by tapping
• How to check in attendees with PC: Searching for names

See all 6 articles

Livestream 10

• What is Peatix Live?
• Required specifications for running Peatix Live events
• Peatix Live Pricing
• How to create a Peatix Live event
• How to livestream using Peatix Live

See all 10 articles

Pricing & Payouts 4

• Peatix Pricing
• How to register your payout information
• How to receive the ticket sales for your event
• How to view the Payout Details of your event

Account settings 6

• Troubleshooting for signing in to your account
• Troubleshooting for forgetting your account
• How to change your email address
• Troubleshooting for forgetting your password
• How to reset your password

See all 6 articles

Event creation 18

• What payment methods are available on Peatix?
• Can I add discount codes for my event?
• Can I duplicate an event?
• Can I create an event page for an online event?
• How can I manage my event privacy setting?

See all 18 articles

Online events 13

• Can I use Peatix for my online event?
• What is the Watch Stream page?
• Can I register/change the streaming URL after publishing my online event?
• Do I need to check in attendees for an online event?
• What is the fee for creating a online event on Peatix?

See all 13 articles

Event tagging (Singapore, Malaysia and Japan only) 4

• Can I set search tags for my event?
• What should I do if I set up a category but my event does not appear in the Peatix Search results?
• Can I change the tags for my event?
• What should I do if I cannot set search tags?

Editing an event 8

• Can I edit my event after publishing?
• Can I change my online event to a physical event after publishing?
• How can I delete/deactivate a discount code?
• How can I edit a form?
• How can I cancel my event?

See all 8 articles

Managing ticket sales and attendees 7

• Can I receive a notification when a ticket is sold?
• Can overseas attendees order tickets?
• Can I refund the attendees after the event has finished?
• Can I import attendees to my Peatix attendee list?
• How can I check messages I have sent with Peatix?

See all 7 articles

Check-in 5

• How can I check in attendees with the Peatix Organizer App (iOS)?
• How can I check in attendees with the Peatix Organizer App (Android)?
• What happens if I forget to check in attendees on the event day?
• Can I check in attendees and their companions separately if they order multiple tickets?
• What should I pay attention to when checking in for event with multiple shows or time slots?

Pricing & Payout 10

• When will I receive the payout if I forget to register my bank account information before the end of the event?
• How can I register my Singapore bank account details?
• How can I register my Malaysian bank account details?
• How can I register my Japanese bank account details?
• How can I register my US bank account details?

See all 10 articles

Account related 5

• Can I delete (cancel) my account?
• What can co-organizers do?
• How can I become/remove myself as a co-organizers?
• Can I change the owner of my group?
• How can I verify my account email address?

Selection events 2

• Selection feature: How to select attendees
• How can I select attendees for the second selection round?

Emails 8

• What type of email will be sent to attendees?
• Is an order confirmation email sent to attendees?
• Is an event reminder email sent to attendees?
• Is a notification email sent to attendees when the event is cancelled?
• Is a notification email about a refund sent to attendees?

See all 8 articles

Subscription (Singapore, Japan & US only) 4

• What is the subscription feature? (for US and Singapore only)
• How can I create a subscription plan? (for US and Singapore only)
• How can I manage paid members of my group? (for US and Singapore only)
• How can I cancel a subscription plan? (for US and Singapore only)

Boost 4

• Promote your event: Boost event exposure (Singapore only)
• Promote your event: Boost through email (Singapore only)
• Can I receive a receipt for my Boost purchase?
• What should I do if I cannot place Boost orders from the event's "Promote" page? (Singapore only)

Peatix Live 15

• If you cannot stream Peatix Live: Troubleshooting Guide
• Can I use Peatix Live for free events?
• What do I need when streaming live on Peatix Live?
• Can I test streams on Peatix Live?
• Can I watch the video during the test stream of a Peatix Live event, the same as during the live?

See all 15 articles

TOS 1

• Peatix Terms of Service Updates

Report Violation of TOS/Guidelines 1

• How to report violation of TOS/Guidelines

Product Updates 5

• Product Update: The Activity Feed is now available on the Group page (For event organizers)
• Product Update: Group page re-designed (For event organizers)
• Product Update: Guide message is now displayed if you are unable to sign in using anexternal service account
• Product Update: "Quick sign in" even if you forget your password
• Product Update: "72 hours before event notification email" to boost your event (For event organizers)

Incident History & Scheduled Maintenance 2

• Incident History
• Scheduled Maintenance