Create & Publish event 24

• How to use Peatix (for first time event organizers)
• Feature overview
• Recommended system requirements
• How to create a group/an event (Physical event)
• How to create a group/an event (Online event)

See all 24 articles

Promote event 7

• Troubleshooting for your event not appearing on Peatix Search
• How to promote your event (Singapore only)
• How to read referrer stats
• Promote your event: Boost through email (Singapore only)
• Promote your event: Boost event exposure (Singapore only)

See all 7 articles

Sell tickets 5

• How to check the ticket sales and pageviews
• How to change/add/delete tickets
• How to change the ticket sales period
• How to temporarily suspend/re-open the ticket sales
• About the transfer feature

Manage attendees 9

• How to send messages to attendees
• How to respond to ticket cancellation requests
• How to respond to messages from attendees
• About receipts
• Invoice system（Japan only）

See all 9 articles

Check-in on the event day 6

• How to check in attendees
• How to check in attendees with multiple people: Using the Assistant Mode
• How to check in attendees with the Peatix App
• How to check in attendees by tapping
• How to check in attendees with PC: Searching for names

See all 6 articles

Livestream 10

• What is Peatix Live?
• Required specifications for running Peatix Live events
• Peatix Live Pricing
• How to create a Peatix Live event
• How to livestream using Peatix Live

See all 10 articles

Pricing & Payouts 4

• Peatix Pricing
• How to register your payout information
• How to receive the ticket sales for your event
• How to view the Payout Details of your event

Account settings 6

• Troubleshooting for signing in to your account
• Troubleshooting for forgetting your account
• How to change your email address
• Troubleshooting for forgetting your password
• How to reset your password

See all 6 articles

Event creation 13

• Can I create an event page without tickets (announcements only)?
• How can I create an event with multiple shows or time slots?
• Can I limit my event capacity?
• Can I set the event page to display in another language?
• Can I customize the URL of my event page?

See all 13 articles

Online events 6

• How can I create an event with both online and offline options?
• Can I set a different streaming URL for each ticket?
• Can I register/change the streaming URL after publishing my online event?
• Do I need to check in attendees for an online event?
• Can I still sell tickets after the event has started?

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Event tagging (Singapore, Malaysia and Japan only) 2

• What should I do if I set up a category but my event does not appear in the Peatix Search results?
• Can I change the tags for my event?

Editing an event 4

• Can I postpone my event?
• How can I delete/deactivate a discount code?
• Can I hide the names of event attendees and the number of attendees on the event page?
• How can I notify attendees of changes to the event after publishing?

Boost 3

• What should I do if I cannot place Boost orders from the event's "Promote" page? (Singapore only)
• Can I receive a receipt for my Boost purchase?
• About invoice for promoting events services

Managing ticket sales and attendees 4

• Can overseas attendees order tickets?
• How can I check messages I have sent with Peatix?
• What should I do if the cancellation button does not appear?
• Can I receive a notification when a ticket is sold?

Check-in 4

• How can I check in attendees with the Peatix Organizer App (iOS)?
• How can I check in attendees with the Peatix Organizer App (Android)?
• Can I check in attendees and their companions separately if they order multiple tickets?
• What should I pay attention to when checking in for event with multiple shows or time slots?

Pricing & Payout 5

• What should I pay attention to when receiving the payout? (in Japan)
• How can I register my Japanese bank account details?
• How can I register my Singapore bank account details?
• How can I register my Malaysian bank account details?
• How can I register my PayPal account?

Account related 6

• Can I delete (cancel) my account?
• What can co-organizers do?
• How can I become/remove myself as a co-organizers?
• Can I change the owner of my group?
• How can I verify my account email address?

See all 6 articles

Emails 6

• What type of email will be sent to attendees?
• Is an order confirmation email sent to attendees?
• Is an event reminder email sent to attendees?
• Is a new event publication notification email of the event sent to my followers?
• Is a notification email of the event sent just before the event to my followers who have not yet ordered tickets?

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Subscription (Singapore & Japan only) 4

• What is the subscription feature? (for Singapore only)
• How can I create a subscription plan? (for Singapore only)
• How can I manage paid members of my group? (for Singapore only)
• How can I cancel a subscription plan? (for Singapore only)

Peatix Live 15

• If you cannot stream Peatix Live: Troubleshooting Guide
• Can I use Peatix Live for free events?
• What do I need when streaming live on Peatix Live?
• Can I test streams on Peatix Live?
• Can I watch the video during the test stream of a Peatix Live event, the same as during the live?

See all 15 articles

Selection events 2

• Selection feature: How to select attendees
• How can I select attendees for the second selection round?

Others 4

• Where can I find my User ID?
• Tips for efficient cover images
• Tips for writing descriptions
• Signing in with a Facebook Account

TOS 1

• Peatix Terms of Service Updates

Report Violation of TOS/Guidelines 1

• How to report violation of TOS/Guidelines

Product Updates 10

• Product Update: Compatible with 3D Secure (Authentication method)
• Product Update: The "User ID" field has been added to the attendee list CSV file (For event organizers)
• Product Update: Invoice for promoting events services
• Product Update: Qualified Invoice
• Product Update: Event creation page Revamp / Live streaming service "Peatix Live" now available to all event organizers (For event organizers)

See all 10 articles

Incident History & Scheduled Maintenance 2

• Incident History
• Scheduled Maintenance