Attendee Help
Pricing & Features
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Knowledge base
Organizer - Guide
Create & Publish event
15
How to use Peatix (for first time event organizers)
Feature overview
Recommended browser
How to create a group / an event
Creating an event page for an online event
See all 15 articles
Promote event
4
Why doesn't my event appear on Peatix Search?
How to promote your event (Singapore only)
How to use the widget for promotion
About the watch list function
Sell tickets
5
Checking the ticket sales and pageview stats on the Overview page
How to read referrer stats
How to change the number of tickets, add or delete ticket types
How to change the ticket sales period
How to temporarily suspend and re-open the ticket sales
Manage attendees
10
Sending messages to attendees
How to respond to ticket cancellation requests
About receipts
Invoice system(Japan only)
Managing the event attendees
See all 10 articles
Check-in on the event day
7
Check-in options
Check in QR tickets with multiple people: Using the Assistant Mode
QR Code Check-in: How to check in attendees with the Peatix App?
Tap Check-in
Name Search Check-in
See all 7 articles
Livestream
5
How to livestream using Peatix Live
How to connect Peatix Live with streaming software (OBS studio and StreamYard)
How to select the optimal settings for my Peatix Live event
How to use the live chat function on Peatix Live
How to use the event replay function on Peatix Live
Pricing & Payouts
5
Peatix Pricing
Peatix Live Pricing
How to register your payout information
How to receive the ticket sales for your event
How to view the Payout Details of your event
Account settings
6
How to change your email address
How to access your account when you forgot your password
How to reset your password
Password reset troubleshooting
Troubleshooting login issues
See all 6 articles
Organizer FAQs
Event creation
16
What payment methods are available on Peatix?
Can I add discount codes for my event?
Can I duplicate an event?
Can I create an event page for an online event?
How can I manage my event privacy setting?
See all 16 articles
Online events
13
Can I use Peatix for my online event?
What is the Watch Stream page?
Can I register / change the streaming URL after publishing my event?
Do I need to check in attendees for an online event?
What is the fee for creating an event page for my online event on Peatix?
See all 13 articles
Event tagging (Singapore, Malaysia and Japan only)
4
Can I set search tags for my event?
I have set tags for my event, but my event isn't shown in the Peatix Search results?
Can I edit the tags for my event?
Why can't I add search tags to my event?
Editing an event
8
Can I edit my event after publishing?
Is it possible to switch my online event to a physical event (or vice versa) after publishing?
How can I delete or deactivate a discount code?
How can I edit a form?
Can I cancel my event?
See all 8 articles
Managing ticket sales and attendees
7
Can I receive a notification when a ticket is sold?
Can overseas attendee purchase tickets for my event?
Can I refund the attendees after the event has finished?
Can I import attendees to my Peatix attendee list?
How can I view messages I’ve received and sent with Peatix?
See all 7 articles
Check-in
4
How can I check in attendees with the Peatix Organizer app (iPhone)?
How can I check in attendees with the Peatix Organizer app (Android)?
What if I forgot to check in attendees on the event day?
How can I check in attendees who ordered multiple tickets but are not arriving at the event together with their friends?
Pricing & Payout
9
I forgot to register my bank account details. When will I receive the payout?
How can I register my Singapore bank account details?
How can I register my Malaysian bank account details?
How can I register my Japanese bank account details?
How can I register my US bank account details?
See all 9 articles
Account related
5
Can I delete (cancel) my account?
What can co-organizers do?
I have been added as co-organizer. How can I manage the group/events?
Can I change the owner of my group?
How can I verify my account email address?
Selection events
2
Selection feature: How to select attendees
How can I select attendees for the second selection round?
Emails
8
What emails regarding their order does Peatix send to attendees?
Do attendees receive an order confirmation email?
Do attendees receive an event reminder email?
Do attendees receive an email when the event is cancelled?
What email do ticket buyers receive regarding refunds?
See all 8 articles
Subscription (Singapore, Japan & US only)
3
What is the subscription feature? (for US and Singapore only)
How can I create a subscription plan? (for US and Singapore only)
How can I manage paid members of my group? (for US and Singapore only)
Boost
4
Promote your event: Boost event exposure (Singapore only)
Promote your event: Boost through email (Singapore only)
Can I receive a receipt for my Boost purchase?
I cannot place Boost orders from the Promote page. What should I do? (Singapore only)
Peatix Live
18
What is Peatix Live?
Can I use Peatix Live for free events?
What are the required specifications for running Peatix Live events?
What will I need when going live on Peatix Live?
Can I run test streams on Peatix Live?
See all 18 articles
TOS/Guidelines
TOS
1
Peatix Terms of Service Updates
Report Violation of TOS/Guidelines
1
How to report violation of TOS/Guidelines