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Knowledge base
Organizer - Guide
Create & Publish event
24
How to use Peatix (for first time event organizers)
Feature overview
Recommended system requirements
How to create a group/an event (Physical event)
How to create a group/an event (Online event)
See all 24 articles
Promote event
7
Troubleshooting for your event not appearing on Peatix Search
How to promote your event (Singapore only)
How to read referrer stats
Promote your event: Boost through email (Singapore only)
Promote your event: Boost event exposure (Singapore only)
See all 7 articles
Sell tickets
5
How to check the ticket sales and pageviews
How to change/add/delete tickets
How to change the ticket sales period
How to temporarily suspend/re-open the ticket sales
About the transfer feature
Manage attendees
9
How to send messages to attendees
How to respond to ticket cancellation requests
How to respond to messages from attendees
About receipts
Invoice system（Japan only）
See all 9 articles
Check-in on the event day
6
How to check in attendees
How to check in attendees with multiple people: Using the Assistant Mode
How to check in attendees with the Peatix App
How to check in attendees by tapping
How to check in attendees with PC: Searching for names
See all 6 articles
Livestream
10
What is Peatix Live?
Required specifications for running Peatix Live events
Peatix Live Pricing
How to create a Peatix Live event
How to livestream using Peatix Live
See all 10 articles
Pricing & Payouts
4
Peatix Pricing
How to register your payout information
How to receive the ticket sales for your event
How to view the Payout Details of your event
Account settings
6
Troubleshooting for signing in to your account
Troubleshooting for forgetting your account
How to change your email address
Troubleshooting for forgetting your password
How to reset your password
See all 6 articles
Organizer FAQs
Event creation
13
Can I create an event page without tickets (announcements only)?
How can I create an event with multiple shows or time slots?
Can I limit my event capacity?
Can I set the event page to display in another language?
Can I customize the URL of my event page?
See all 13 articles
Online events
6
How can I create an event with both online and offline options?
Can I set a different streaming URL for each ticket?
Can I register/change the streaming URL after publishing my online event?
Do I need to check in attendees for an online event?
Can I still sell tickets after the event has started?
See all 6 articles
Event tagging (Singapore, Malaysia and Japan only)
2
What should I do if I set up a category but my event does not appear in the Peatix Search results?
Can I change the tags for my event?
Editing an event
4
Can I postpone my event?
How can I delete/deactivate a discount code?
Can I hide the names of event attendees and the number of attendees on the event page?
How can I notify attendees of changes to the event after publishing?
Boost
3
What should I do if I cannot place Boost orders from the event's "Promote" page? (Singapore only)
Can I receive a receipt for my Boost purchase?
About invoice for promoting events services
Managing ticket sales and attendees
4
Can overseas attendees order tickets?
How can I check messages I have sent with Peatix?
What should I do if the cancellation button does not appear?
Can I receive a notification when a ticket is sold?
Check-in
4
How can I check in attendees with the Peatix Organizer App (iOS)?
How can I check in attendees with the Peatix Organizer App (Android)?
Can I check in attendees and their companions separately if they order multiple tickets?
What should I pay attention to when checking in for event with multiple shows or time slots?
Pricing & Payout
5
What should I pay attention to when receiving the payout? (in Japan)
How can I register my Japanese bank account details?
How can I register my Singapore bank account details?
How can I register my Malaysian bank account details?
How can I register my PayPal account?
Account related
6
Can I delete (cancel) my account?
What can co-organizers do?
How can I become/remove myself as a co-organizers?
Can I change the owner of my group?
How can I verify my account email address?
See all 6 articles
Emails
6
What type of email will be sent to attendees?
Is an order confirmation email sent to attendees?
Is an event reminder email sent to attendees?
Is a new event publication notification email of the event sent to my followers?
Is a notification email of the event sent just before the event to my followers who have not yet ordered tickets?
See all 6 articles
Subscription (Singapore & Japan only)
4
What is the subscription feature? (for Singapore only)
How can I create a subscription plan? (for Singapore only)
How can I manage paid members of my group? (for Singapore only)
How can I cancel a subscription plan? (for Singapore only)
Peatix Live
15
If you cannot stream Peatix Live: Troubleshooting Guide
Can I use Peatix Live for free events?
What do I need when streaming live on Peatix Live?
Can I test streams on Peatix Live?
Can I watch the video during the test stream of a Peatix Live event, the same as during the live?
See all 15 articles
Selection events
2
Selection feature: How to select attendees
How can I select attendees for the second selection round?
Others
3
Where can I find my User ID?
Tips for efficient cover images
Tips for writing descriptions
TOS/Guidelines
TOS
1
Peatix Terms of Service Updates
Report Violation of TOS/Guidelines
1
How to report violation of TOS/Guidelines
Product & System Related
Product Updates
10
Product Update: Compatible with 3D Secure (Authentication method)
Product Update: The "User ID" field has been added to the attendee list CSV file (For event organizers)
Product Update: Invoice for promoting events services
Product Update: Qualified Invoice
Product Update: Event creation page Revamp / Live streaming service "Peatix Live" now available to all event organizers (For event organizers)
See all 10 articles
Incident History & Scheduled Maintenance
2
Incident History
Scheduled Maintenance
